Our Customer promise

 

Provide everyday Canadians a path to a
better tomorrow, today.

Since its inception, goeasy has set itself apart from its competition by seeing beyond the initial transaction with the customer and instead, focusing on building long-term relationships that are based on trust and respect for every customer’s unique situation. These relationships are formed by over 1900 employees from across Canada that deeply understand their customers and give them a second chance as they provide them with the financial relief they need today, and help them see a path forward towards better financial future.

As the company continues to evolve, ensuring its suite of products and services are designed to meet its customer’s needs across the entire credit spectrum is critically important. Whether a customer is establishing credit as a new Canadian, or repairing damaged credit as a result of a life event, goeasy’s laddered suite of products ensures that every customer that walks through its doors has access to a better financial future.

In addition, the use of technology and digital innovation remains a key focus in removing friction from the loan application process to ensure its customers can get the financial relief they are looking for quickly and conveniently through the channels that suit them best. The company has also been focused on offering a variety of tools and educational materials that help its customers understand the complexities of credit and the steps required to improve their financial situation through free financial education materials.

Lastly, goeasy recognizes that delivering a best in class customer experience goes beyond each individual customer and permeates the hundreds of communities in which we operate. Through a variety of community driven initiatives, including a partnership with the Boys and Girls Clubs of Canada that has raised over $2.7 Million since 2004, to the company’s annual day of giving back, govolunteer, the Company remains committed to making a difference not only to the customers it serves, but to the communities in which they live.